Bonus
To view all active promotions on BitJelly, On the Bonus page head over there. You'll find everything in one place — welcome bonuses, reload offers, free spins, cashback, and seasonal deals.
As for offer updates — new promotions are generally added once a week. However, additional offers are rolled out during special occasions such as the IPL, World Cup, or Eid. Once logged in, you can also view personalised offers on your dashboard. To be the first to know, enable promotion notifications in your account settings — you'll receive an email or SMS as soon as a new offer goes live.
As for offer updates — new promotions are generally added once a week. However, additional offers are rolled out during special occasions such as the IPL, World Cup, or Eid. Once logged in, you can also view personalised offers on your dashboard. To be the first to know, enable promotion notifications in your account settings — you'll receive an email or SMS as soon as a new offer goes live.
Security
BitJelly uses industry-standard technology to protect your personal information and financial transactions. All data is secured with 256-bit SSL encryption — meaning your information is encoded before it ever leaves your device, so no one can intercept it in transit.
Passwords are never stored in plain text on our servers — they are always kept in hashed form. Financial information is never shared with third parties — Privacy Policy This is clearly stated. All deposited funds are held in a separate, secure account. If any suspicious activity is detected, your account is automatically protected and you are notified immediately.
Passwords are never stored in plain text on our servers — they are always kept in hashed form. Financial information is never shared with third parties — Privacy Policy This is clearly stated. All deposited funds are held in a separate, secure account. If any suspicious activity is detected, your account is automatically protected and you are notified immediately.
Support
There are several ways to reach BitJelly's customer service team:
Live Chat — The fastest option. Once logged in, look for the chat icon at the bottom right of the site. You'll typically get a response in Bengali within 30 seconds to 2 minutes. Available 24 hours a day, 7 days a week.
Email — For complex issues, email us at support@bitjelly.ws. You'll typically receive a detailed response within 2–6 hours.
Help Center — answers to common questions are right here on this FAQ page. For urgent or financial matters, we recommend reaching out via Live Chat directly.
Live Chat — The fastest option. Once logged in, look for the chat icon at the bottom right of the site. You'll typically get a response in Bengali within 30 seconds to 2 minutes. Available 24 hours a day, 7 days a week.
Email — For complex issues, email us at support@bitjelly.ws. You'll typically receive a detailed response within 2–6 hours.
Help Center — answers to common questions are right here on this FAQ page. For urgent or financial matters, we recommend reaching out via Live Chat directly.
Referral
Yes, BitJelly's Refer-a-Friend program offers great rewards. The process is simple:
1. Log in to your account and go to the "Referral" or "Invite Friends" section.
2. Copy your personal referral code or link.
3. Share the link with your friend — once they register and make their first deposit, your reward will be credited instantly.
Reward amounts depend on the current promotion — typically, each successful referral earns you bonus credits or cash. Full terms & conditions On the Bonus page for details. Please note that using your own referral link or claiming rewards from multiple accounts will result in disqualification.
1. Log in to your account and go to the "Referral" or "Invite Friends" section.
2. Copy your personal referral code or link.
3. Share the link with your friend — once they register and make their first deposit, your reward will be credited instantly.
Reward amounts depend on the current promotion — typically, each successful referral earns you bonus credits or cash. Full terms & conditions On the Bonus page for details. Please note that using your own referral link or claiming rewards from multiple accounts will result in disqualification.
Account Policy
No, BitJelly allows only one account per person — this is a strict platform policy. If multiple accounts are found to belong to the same individual, all accounts will be suspended and any accumulated bonuses and balances may be forfeited.
This policy exists to prevent bonus abuse and fraud — so that honest players get a fair experience. If you're having trouble accessing an existing account, please contact us via Live Chat or email instead of opening a new one — our support team will help you recover your account. in the Terms & Conditions Full details are available on this topic.
This policy exists to prevent bonus abuse and fraud — so that honest players get a fair experience. If you're having trouble accessing an existing account, please contact us via Live Chat or email instead of opening a new one — our support team will help you recover your account. in the Terms & Conditions Full details are available on this topic.
Welcome Bonus
Claiming BitJelly's Welcome Bonus is straightforward. Here are the steps:
Step 1: registration page complete the full form and verify via email or SMS.
Step 2: On your first deposit, select the "Welcome Bonus" or the relevant option on the cashier page. Enter your promo code there if you have one.
Step 3: Deposit the minimum required amount (currently starting from ৳500). A 100% bonus will be credited to your bonus wallet automatically.
Bonuses are subject to specific playthrough requirements. Full terms & conditions On the Bonus page Full details are provided — it's worth reading through before making a deposit.
Step 1: registration page complete the full form and verify via email or SMS.
Step 2: On your first deposit, select the "Welcome Bonus" or the relevant option on the cashier page. Enter your promo code there if you have one.
Step 3: Deposit the minimum required amount (currently starting from ৳500). A 100% bonus will be credited to your bonus wallet automatically.
Bonuses are subject to specific playthrough requirements. Full terms & conditions On the Bonus page Full details are provided — it's worth reading through before making a deposit.
Payment
Deposits via bKash and Nagad are typically 1–5 minutes to be credited to your BitJelly account. Bank transfers may take a little longer, typically 15–30 minutes.
If the money still hasn't arrived after 15 minutes:
1. Check your bKash/Nagad transaction history to confirm whether the payment was successful.
2. On BitJelly On the Financial Transactions page to view any pending transactions.
3. If the money still hasn't appeared after a successful transaction, contact us via Live Chat. Please have the following ready: payment date and time, amount, and your bKash/Nagad transaction ID. The support team typically resolves the issue within 10–20 minutes.
If the money still hasn't arrived after 15 minutes:
1. Check your bKash/Nagad transaction history to confirm whether the payment was successful.
2. On BitJelly On the Financial Transactions page to view any pending transactions.
3. If the money still hasn't appeared after a successful transaction, contact us via Live Chat. Please have the following ready: payment date and time, amount, and your bKash/Nagad transaction ID. The support team typically resolves the issue within 10–20 minutes.