Could you walk me through how betting works for football or other sports?

At BitJelly, you can bet on football, cricket, tennis, basketball, and many more sports. First, Match Odds Go to the section — you'll find a list of all ongoing and upcoming matches. Click on a match to view odds across various markets, such as Match Winner, Both Teams to Score, Handicap, and more. Click your preferred option to add it to the bet slip, enter your stake, and hit "Confirm Bet". With in-play betting, you can place bets while a match is in progress, though odds change rapidly. If you're new, start with smaller amounts and Betting Tips Learn strategies from our guide.

I've forgotten my password — how do I access my account?

Forgot your password? No worries — recovering your account is quick and easy. On the login page Go to and click the "Forgot Password?" link. Enter the email address or mobile number used during registration and a verification code will be sent to you. Use the code to set a new password — the whole process takes no more than 2 minutes. Make your new password at least 8 characters long and strengthen it with numbers and special characters. If you run into any issues, contact support — we'll verify your identity and assist you.

bitjelly | Privacy Policy and How We Protect Your Data

1 Introduction & Overview

BitJelly places the highest importance on user privacy. In this Privacy Policy, we clearly set out what types of information we collect, why we collect it, how it is used, and the steps we take to keep your data safe.

We believe transparency is the foundation of trust. That's why everything here is written in plain, straightforward language — so you always know exactly what happens with your data.

BitJelly complies with international data protection regulations and upholds all members' rights regarding their personal data.

2 What Information We Collect

BitJelly collects the following types of information:

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, national ID	KYC Verification & Age Confirmation
Contact Information	Email address, mobile number	Account Communications & Security
Financial Information	Payment methods, transaction history	Payment Processing & Fraud Prevention
Technical Information	IP address, browser, device	Security & Fraud Detection
Usage Data	Game history, betting data	Service Improvement & Responsible Gaming

Beyond the above, we may also hold information you voluntarily provide — such as messages sent to our support team. This is used solely to resolve your queries.

3 How Your Data Is Used

BitJelly uses your information for the following purposes:

To create and manage your account.
To process payments and withdrawals.
To complete identity verification (KYC).
To prevent fraud, money laundering, and prohibited activities.
To improve your preferences and overall experience.
To fulfill legal obligations.
To monitor responsible gaming.
To send you relevant offers and promotions (only with your consent).

You can unsubscribe from promotional emails or SMS at any time without any impact on your account.

4 Data Sharing & Third Parties

BitJelly never sells your data. However, limited information may be shared in certain circumstances:

Payment Processors: Minimum financial details required to process transactions.
Law Enforcement: When required by a valid court order or legal obligation.
KYC Verification Services: Trusted third parties used to verify identity.
Technology Partners: For site operations (under a data processing agreement).

In all cases above, third parties are required to comply with BitJelly's privacy standards and are permitted to use your data only for the specified purpose.

5 Cookies & Tracking Technologies

The BitJelly website uses cookies and similar technologies. Cookies are small text files stored in your browser.

The cookies we use:

Essential Cookies: For login sessions and security — disabling these will prevent the site from functioning.
Performance Cookies: Used to understand how well the site is performing.
Preference Cookies: To remember your language, theme, and other preferences.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may limit certain features.

6 Data Retention Periods

BitJelly does not retain your data longer than necessary. The general policy is:

For the lifetime of your account

Data is retained for as long as your account is active — this is essential for service delivery.

5 years after account closure

Financial transaction and KYC records must be retained for a minimum of 5 years to meet legal and regulatory requirements.

Log data: 90 days

Security logs are deleted after 90 days, unless required to be retained for an ongoing investigation.

Deletion Request

Any data held beyond legal obligations will be deleted within 30 days upon request.

7 Your Rights

Under BitJelly's Privacy Policy, you have the following rights:

Right of Access

You can view what information we hold about you.

Right to Rectification

To correct any inaccurate information, please contact support.

Right to Erasure

You may request deletion of data held beyond legal requirements.

Right to Object

You may object to the processing of your data for specific purposes.

Right to Portability

If you request a copy of your data, you will receive it within 30 days.

Right to Restriction

You may request that data processing be restricted while an investigation is ongoing.

To exercise these rights support@bitjelly.ws. We typically respond within 7 business days.

8 Child Protection

BitJelly is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we find any evidence that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data will be deleted.

If you believe a minor is using this site, please notify us immediately at support@bitjelly.ws.

9 Security Measures

BitJelly uses a multi-layered security framework to keep your data safe:

256-bit SSL/TLS encryption on all data transfers.
Passwords are stored using bcrypt hashing — plaintext passwords are never stored anywhere.
Two-factor authentication (2FA) is available to all users.
Automated detection of suspicious login activity.
Regular security audits conducted by third parties.
24/7 physical security at our data centers.

Please note, however, that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints:

Data Protection Team: support@bitjelly.ws
We typically respond within 3–7 business days.

This Privacy Policy may be updated from time to time. For significant changes, you will be notified by email and a notice will be posted on the site.

BitJelly's Privacy Policy — Your Data, Your Rights

How BitJelly Protects Your Data

SSL Encryption

Your Data Is Never Sold

Your Controls

Secure Storage

Minimal Data Collection

Breach Notification

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